31.7.13
30.7.13
Gnatwest Bank
I first opened an account with GnatWest in 1971 and, although i haven't always banked with them, for the last 10 or more years i have: maybe 20 years altogether.
Due to a blip, my fault or theirs i am not sure, i need a three WEEK line of credit.
I called them on Friday and was handed over to a man who said there were three options available but you can't have any of them. Sorry, bye. I said the money in my fixed term deposit that matures in three weeks can easily be collateral for this three week line. No it can't. Bye!
That was it!
I complained over the rudeness of the man: not his decision but his rudeness. I also complained that a twelve month deposit suddenly became a thirteen month deposit: a) maybe i hadn't noticed this so maybe that was my fault b) this is the cause of my cash flow blip.
I had a call from a sympathetic customer complaints person on Friday and shared with her the rude emails i had received. She didn't acknowledge any of them so when i came to email her again last night for what i perceive as further sub standard service a) she had forgotten who i was in the space of three days and b) asked me for a complaints reference number which she had never shared with me.
Last night, Monday, i called the bank again and again asked BY NAME for my business manager. I had his mobile phone number before ... disconnected; i had his direct email address before, unavailable.
They ignored my request and put me through to the business "team" and guess who answered: the same rude man as last Friday. He started by saying, i already told you the answer. I said i didn't ask to speak to you ... Is my business manager in? Yes ... silence. Is he available ... silence! Then, not at the moment. I can ask him to call you back if you like but it won't do you any good. I gave him my number and waited for the return call. So far, nothing.
In the meantime i have been tweeting GnatWestBusiness and they suggest that their systems might be effective ... I tell them they are not. They promised last night they would get my business manager to call me, too. Ha ha!
This is the story so far!
DW
27.7.13
Can you Sing a Rainbow? And Another One? And Another One ...?
Not the world's best rainbow photo. I delayed a couple of minutes before taking it ... mistake 1. Then i only had my iPhone with me ... mistake 2.
Never mind, no one else in the universe has taken this photo!!
Did you know that every rainbow is accompanied by a fainter rainbow. If the rainbow is very bright, you should easily see its companion.
However, did you know that every rainbow has not just one but two, three ... many more companion rainbows even though we can't always see them
DW
24.7.13
Village Views
Just a few views from around the village ...
Here they are: Buddhist Lent including morning service and in the evening a local dance troupe that was nice to watch ... young but well drilled dancers
The braw bricht moolit nicht was hardly braw!
Ready meal: chicken and rice ... didn't have my zoom lens unfortunately!
I loved the Buffalo teeth ... I went back there especially to snap them!
The paper lantern never got off the ground for some reason: it was a bit breezy and I assume that didn't help but many managed to get away.
DW
DW







Kitchen Designed
We had a man round yesterday! He came to measure our kitchen and design it with us.
Apart from one ridiculously expensive cupboard which we didn't need, i think we've done well.
We'll see in a month or so anyway, once it's been fitted.
DW
We got Plastered but no Headache
This happened today: we got plastered. A different kind of plaster to what we see in the UK; more like another layer of cement.
DW
We Thought it was a Good Idea
The master bedroom is quite big but a bit narrow where the bed is going to be and we just didn't appreciate that from the plans. We had an idea. Then another idea. Then a master plan.
The master bedroom is going to be a master suite: bedroom, dressing room, shower room, all en suite.
In the meantime, this is the immediate result of our change of plan:
DW
18.7.13
17.7.13
Successful Week
I had a very successful week in Mexico City including a city tour on the final afternoon, after work had finished.
Excellent delegates, very good location.
The trip home to Bangkok was uneventful but long. Had that very inconvenient pick up thy baggage experience at New York again: a waste of an hour. That was offset by the best Emirates lounge outside of Dubai: great layout and very good staff.
DW
9.7.13
Black is the new Invisible
Of late I have been going to and staying in places with dark furniture, low level lighting conditions, carrying black lined suitcases.
Here's the thing.
Trying to find a black wire attached to a black charger in a black lined suitcase in a dimly lit room with no windows is a thorough nightmare.
The hotel I am staying in at the moment has a dark wood panelled theme. I open the wardroobe door and even though the light outside the wardrobe is on, it takes me a while to find my black socks!
Lighten up world!
DW
Coffee Makers
You don't want to forget to put the cup under the spigot of the coffee maker in your hotel room.
Otherwise i can imagine the complete mess you would have to clean up!
Another top tip from ...
DW
The Bard of Bangkok
Our Secretary of State for Education has pronounced that children of 5 to 10 should learn things like poetry and stuff. In a discussion forum on the internet, I penned this ode.
Oh! Flippin' 'eck and misery me
What ever can that Gove chap be?
Is he a gadfly or a pantomime horse?
I doubt that I shall pass HIS course.
I cannot deny that literature fair
is something grand, even debonair
but forcing children as young s five
to read this stuff just cannot jive
I quite agree with that dandy Gove
that learning is one's treasure trove
but there is just one thing to take as a rule
the majority of us do not go to public school
In other words, Gove out!
Duncan
7.7.13
Oh! by the way ... about your lost luggage
... we'd like to tell you that we've done it to you again! Hope you don't mind. See you soon: pip, pip!
For the third time in a row, one or other airline and/or a national security system has decided that I don't need my clothes, toiletries and so on when I arrive at my destination so they have kept them in New York. For a while.
The people at the airport here were very nice and informative.
The concierge at the hotel has taken my document and is poised ...
I took the view after the KLM/Egypt Air debacle in April that there will be no more stress and no more chasing of delayed luggage. If it comes it comes. I will certainly never spend £120 of my own money again to solve a problem that they caused. If necessary, I will wait until I am going home and see what they tell me at every airport I touch on the way back.
I have lived before for a week in the same clothes ... washing smalls in the evening and then drying them overnight. I travel dressed in a smart casual way anyway and my clients are very tolerant of lost luggage. I never travel in jeans.
So let's see what happens this week. They told me that the next flight from New York would arrive at 5 am today ... and they would deliver my case to my hotel. Someone else at the airport told me that the security people in New York often hold bags back for special analysis ... well, good luck to them.
I'll keep you informed.
UPDATE Sunday 7th August, Andy Murray Day, my suitcase arrived! It took me ages to break the seal the airline had secured it with. All is well.
DW
Panoramic View from my Window
I have used the panorama setting on a few cameras now and here's my latest effort ... from my hotel bedroom window just now.
DW
With Bulldog Tenacity Like this, how on Earth did the Banks ever get into such a mess?
Every now and again my bank, nem con, blocks my Visa Debit card and either calls me or sends me an sms to tell me FRAUD ALERT FRAUD ALERT FRAUD ALERT ... we have noticed unusual activity on your card and have blocked it for your security. Call this UK number urgently ...
It's happened so often that I just slept on it and then called a few minutes ago. They took me through the usual stuff: date of birth, card number, house number and post code la la la.
Then they list the latest transactions on the card and ask, did you do that? Yes, yes, yes ... is my usual answer.
So I passed that test and she said, put the phone down and you can use the card straight away.
I said, can say something? She said yes.
I said, if you look over my account for the last n years you will see that it's not unusual for me to go from Thailand to Dubai to New York to Mexico City, where I am now; and because of that, a few years ago I made an agreement with you to give me worldwide clearance for my transactions.
She said, that agreement is still in place but your activity triggered our fraud alert. I asked which one or other transactions and she said, the online transaction ... it was that one that we blocked. She then said something about systems, coming into place next month and I stopped listening. I was thinking, it's going to happen again, laddie!
So I simply said thank you as she said thank you. I am grateful that they are looking after me but when I put the phone down I roared with laughter because the transactions they were querying were for >£200 for cash (to pay the rent), <£400 (at Dubai Duty Free), £6.5 (for on board access to the internet, which I have never done before) and £10 (online to top up my UK phone number). It was the £10 online transaction that spooked them!!! Ten Pounds out of about £650!!
Take care of the pennies!!
DW
5.7.13
It Knows you Know
You've had those times, I'm sure, when you've left your computer for a while, maybe as long as an hour or even more. For some reason the monitor has stayed on for when you return. Then either as you get back to it or even sit down to start using it, the monitor then decides to switch off.
I am on a plane and my tv is not working. I can change channels but get no moving images and get no sound. When i got on board I was able to watch a film then it cut out. I was able to restart the thing but it cut out again and then it has been in a mood ever since.
After that, the monitor would come on then got to sleep. Wake it up, it sleeps.
I slept for a while but then went for a walk round the cabin and for some reason for the 15 minutes or so that I was away, the monitor stayed on: frozen screen, no sound but I could see something.
As soon as i got back into my seat the tv closed down. As if it knew something!
Odd that!
DW
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