Whoops they did it again! Lost my luggage, I mean.
I travelled with Etihad from Abu Dhabi to Riyadh but my suitcase did not! This follows having initially being bumped from the flight because they had overbooked it.
They eventually found me a seat after initially offering to fly me in the evening via Kuwait ... as if i wanted to do that!
Now it's the usual mess: which is typically when supposedly five star airlines reveal their true colours. We see how valuable passengers really are as they are ignored or are given assurances that are worthless and are even told lies.
If ever they misplace your luggage, you are often on your own. I am still waiting for anything sensible from KLM following their mishandling of me and my luggage early in April. They really do not care. A promise of action within days becomes a standard response to look into your case that leads to a letter that says everything was beyond their control. Then someone responds to say USE MY NAME otherwise you will get lost in the system. Oh and by the way, it can take up to TEN WEEKS to sort out your problem which is funny when you realise that it took them just minutes to cause you stress, to cause you to have to walk around in the same clothes for days on end and to spend lots of money on taxis to cover for missed connections and collecting the luggage which they then refuse to deliver.
At the time of writing, my named contact at KLM has disappeared without a trace. They hope i will go away so that they can save the GBP150 they owe me.
DW
