A colleague bought a bargain suit (top brand, 75% off in the sale) at a shop not far from where I am sitting. Having tried it on he felt it needed a slight alteration so sought a second opinion. Second opinion confirmed that an alteration was called for.
So off he trolled to the shop and argued his corner. They argued right back: difficult, it happens but looks fine sir, we can't guarantee ... He insisted so they said come back tomorrow evening.
He went back as arranged and they told him they had lost the trousers to the suit and because of that hadn't done the work on the jacket. They went through the motions of trying to hunt down the trousers but to no avail. Would sir like his money back after all, you're going back to England tomorrow aren't you?
Done! He was! They did it!
A fair result all round I think.
DW
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