Here's the follow up from O2, my mobile phone provider. I wrote the letter as mentioned below and lo and behold yesterday, Tuesday, without any phone call, letter or email message, they switched me back on. Another winner for British business. If there is any further follow up I'll let you know! Anybody want to call me now? I went to Cambridge on Saturday to see the kids, Daniel, Andrew and Fran: it was Andrew's umpteenth birthday and we had a great meal at the Chez Gerard restaurant in the city. Excellent food but the service was a bit slow. Luckily we weren't in a hurry so that didn't matter much. Had to remind Fran what a side plate was for as she plonked her baguette bits on the table as she tucked in! I am not known for my navigation skills when I am accompanied by someone but when I'm alone, as on Saturday, I can get to anywhere and back without a hitch. Well, almost. For some reason I can never leave Cambridge without taking a massive wrong turn first; and I did that on Saturday. No surpirse but just a frustrating waste of 20 mins or so as I get back on track. Otherwise, faultless. They didn't even throw me with the major snarl up about 10 miles out of Cambridge on the way in: I just picked a different route and snaked my way in from a different direction. There you go. Did I mention the brilliant PGTips television advert that I saw, involving a chicken trying on an LBD? Only seen it once so far but it had me in stitches: the rest of the family didn't see the joke for some reason. Odd that! Here's a thing: I need to do a massive email shot today/tomorrow and was dreading having to send them either one by one or with all the names visible in every message in every address line. Literally by accident I found that if you have Word as your email editor you can do a mail merge and have each message invididually crafted. Did you know that? Why didn't you tell me then? Am I the last to know? This Iraq nonsense is getting silly now. I'm not an expert and I'm not that interested in it but the level of debate on television and the radio here is dreadful. History will tell its own story but if historians rely on the output of the telly and the radio, some poor unfortunate children in the future are in for a shock! Toodle pip! DW