Well done O2, you have cut me off after being with you for over 11 years because you suddenly don't like that i need to use my phone more than average.
Fantastic rewards: heavy users ... eff off! Well I will.
UPDATE: i entered into an online chat with O2 and far from being apologetic they said, if you want to leave but keep your number we will give you the PAC number you need. Then he said i will hand you over to the sales team so you can leave us. I waited a few minutes only to be faced with an advert for an iPhone 4, 4S or 5 and no one from the sales team.
Loyalty means absolutely sod all these days and staff are so badly trained, aren't they Christo of O2?
DW
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