I witnessed rather an irate man trying his best to be understood ... he was German but speaking English to people who were neither German nor native English speakers.
This man did well but kept referring to his gebau ... I think no one knew what that was.
I noticed that he was being answered by one or other of the staff behind the desk but not one person consistently.
Then he wandered off in a bit of a huff, still unsatisfied. When he walked up to the wall at the end of the counter i realised he was blind.
Difficult for him and brave of him to travel alone. More sensitivity from the staff would have helped.
DW
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