When the TV Doesn't Work

I flew from Bangkok to Dubai last night and even though I have lost my gold status with them, I chose to fly with Emirates. As long as I can I suppose I would always choose to fly with Emirates. I can't use their lounges across the world now and I don't get welcomed onto the plane with a special greeting any more. When something goes wrong on an Emirates flight, I take it personally: I always have and I don't know why. With some service providers, if something goes wrong, I think how typical it is or that I am glad I don't use THEM all of the time. Yesterday, I settled into my seat, said hello to the couple next to me as their 13 month old daughter made herself known to everyone! I started to see what ICE had to offer. I made a few mental notes of what I might watch. Then it turned from ICE to ICE Lite ... the service you get on ICE on a rickety old crate flying to somewhere not so glamorous. Half a dozen films, almost no music, four or five TV programmes and virtually no radio programmes. That is a far cry from the thousands of normal choices. Instead of the ICE home screen I had ICE Lite with Alvin and the Chipmunks as my home screen. I looked around and it seemed to be just my TV that had gone wrong. I asked one of the cabin crew to help me to sort it out. She seemed to understand the problem, took a note of my seat number and went away. The TV stayed with Alvin. I had some things to watch on my iPad so I watched them. Then I saw another cabin crew member and asked him for his help: 2.5 hours to go to Dubai. He looked at the screen and made a call for them to do a full reset of my screen. 10 minutes, he said, is what it would take. I waited 10 minutes as I was wondering if I had time to watch my film of choice. 10 minutes came and went and the screen went black as the handset stayed ICE Lite. I decided to do some work, reading my papers for the coming week then I watched something on my phone this time and with 90 minutes to go I saw on the handset that ICE had come back. I thought at least I could listen to some of my favourite UK Number One Hits. So I opened the screen and started browsing. I found the first of the songs I wanted. Click! Waiting ... waiting ... waiting ... I chose a different song. Click! Waiting ... waiting ... waiting. I left that idea and tried to start a film and as I found the new James Bond, Spectre, Alvin and the Chipmunks came back with their ICE Lite. As far as I could tell this was only my problem. That's why I take these things personally: only me me me! So, a relatively long flight without the possibility of entertainment of any kind is a very old concept isn't it? On other airlines I have been given a DVD player to offset the loss of the TV. In this case, one cabin crew member did something and the other one MIGHT not have: what neither of them did was follow up on my problem. They both left me and didn't return. So, I felt let down by my number one choice of airline. DW