O2 Customer [Couldn't] Care [Less]

Here is the text of a message i left for O2 on Facebook today:

You wanted stories, here's mine. Loyal customer since 2001. NEVER missed a payment. I travel abroad a lot so I often spend 100 pounds a month. For a while it was regularly 300 pounds a month. I became a platinum member. Of late i have been spending 120+ per month. But this month is more than doubled because i was busy and made lots of calls on my O2 phone from countries in the far east and middle east. O2 told me, out of the blue, you are using your phone a lot so pay us £185 NOW or we cut you off. I was flying to Thailand when that message arrived and there was no way i could arrange the payment. So you cut me off. No phone. No sms. No apps. Nothing. I chatted online to you and rather than apologise in any way said, leave us then and we'll happily give you the PAC number you need to take your number with you. Then he said i would be transferred to sales who would organise things for me. I waited. I waited. Then an advert for an iphone appeared ... I've already got one! From platinum to, close the door on your way out shows stunning customer care doesn't it!

I noticed that prople who have posted complaints at about the same tome as me have received responses: not me, so far!

UPDATE: after three hours i got an apology from O2 and they asked how they could help. I responded as follows:

No, nothing sorted except that your payday arrived and, without let or hindrance as usual, my direct debit paid you in full so the phone is back on again now. I told your chat person, too, that i travel to some risky places so for me to be without a phone leaves me without my first line of defence. I told your chat person, too, that rather than just chop me off, someone could have called and asked if i still had control of my phone since he said you were probably worried that someone might be abusing it. He said you couldn't do that but my bank does it all the time. I can't risk being exposed by you in this way. I return home on 31st Jan and will take all necessary action then. By the way, i think i am a gold customer of yours ... or its equivalent ... so this treatment is doubly rubbish.

DW