Today's massive piece of advice: don't mess with your computer's registry. It's a good job I've got a capacity for staring at a computer screen ad infinitum! On Monday I decided, with Dima away, that it was time to sort out the computer and strip out all of the stuff we didn't need. I'd already offloaded 4 Giga bytes of rubbish from the hard disk over the weekend and decided to tidy up the registry. I used some trial software to analyse the registry and it told me there was a huge amount wrong but wouldn't do anything about it until I bought the software. So, I trolled over to Microsoft and found RegMaid. I ran RegMaid, free of charge, and it showed me what I thought were my problems so I deleted the whole lot. WRONG! What RegMaid had done was to show me the whole registry and not just the problems. I was then, apparently, to take the decision as to what was problematic and what wasn't. Now rebooting was a problem. I had to reactivate my Windows XP software and then reinstall all software. I called the Microsoft help desk as I had a particular problem with Outlook and whilst the chap tried, I had called at around 5:30 pm and the problem I had was a toughie for him so come six pm he told me to run detect and repair and he would call back tomorrow ... six pm is his finishing time and he clearly wasn't up to working even one second of overtime. I did what they said but if failed so I worked through the problem myself and solved it ... with a residual error that I solved later, again alone. The MS chap did call back whilst I was at work and away from the computer so we couldn't solve my remaining Outlook problem: I can't send any messages from it! DW