Mrs W finally got me into Homebase to buy some garden furniture but on Sunday we had decided to buy X only to find that the desk we needed to use to get the stuff delivered was not manned ... we waited 10 minutes and as no one appeared and I said let's come back tomorrow. Tomorrow arrived and we made our final choices and went to that desk again ... no one! We went to the information desk now and I asked, rhetorically, if there should be someone at the special order desk. Young whippersnapper replied that there was 'no one there'. I didn't like his tone, especially since I was in a shop (aaaaagh!) and barked back, 'How will I place an order then?' A very tall, pale and ginger haired young chappie was pointed at and I was entreated to bide my time and wait for him. Ginger nut did the business quite well I'd say and even offered to let me keep my money off vouchers so that I could use them again but it was more than his job was worth to do that! (I did ask and he did say he'd like to help!) During the admin procedures, though, he was faced with a problem that he couldn't process my money off vouchers immediately becasue only one person at a time in the entire shop can do that so I had to wait for 5 minutes as the other person doing that logged off that part of the system. Homebase, rethink that part of your strategy. On the way out as we paid for the plant food that Mrs W said we NEEDED, the young whippersnapper who had answered my rhetorical question so badly was the cashier who was serving us and he redeemed himself by asking 'Did you get everything you wanted?' I took him off the hit list!! We now await Friday and the delivery of our furniture. I'll report back. DW