A message to small business people the world over. This is what happened last week. Our shower sprang a very small leak. I offered to repair it but Mrs W was aghast at that so she found a plumber/tiler to do the job. He turned up, kept his baseball cap on as he came in the house, quoted for the job and promised to return on Friday. Friday came and so did he: baseball cap stayed firmly on his head and when he said he'd finished Mrs W carried out an inspection and asked him to tidy up a small part of the work he'd done to a fairly poor looking standard. After rolling his eyes heavenwards he launched off into a tirade about customers like us! He increased his price, too, on the basis of materials costs. He won't be back ... ever! DW